cerita sedih je ...

Bismillahirrahmanirrahim
 اللَّهُمَّ صَلِّ عَلَى مُحَمَّدٍ وَعَلَى آلِ مُحَمَّدٍ

Assalamu'alaikum warahmatullah wabarakatuh

Alhamdulillah syukur ...

AlhamduLillah syukur ... masih yakin bahawa setiap semua tetap ada cara bagi penambahbaikan ... i don't and won't give up trying ... although many times suami dah pesan "you're not the mayor of the city" ... but i believe yang baik wajar dihebahkan dan yang perlu penambahbaikan perlu dimaklumkan ... Allahu a'lam ... AlhamduLillah ...

~

cerita sensitif sikit hari ni ...

mungkin perasan mungkin tidak ... yang budaya kita masih belum dapat menerima konsep "maklumbalas" buat penambahbaikan ... i'm so into this due to my training ... 

in quality management ... giving feedback both praise for service or job well done and feedback for gaps and lapses that can be improved is a natural part of me ...

most of the time i do bite my lips ... and let things be ... take it or leave it as most would say ...

ceritanya ...

google image ... barbeque chicken wings

bulan Ramadhan yang mulia bawa rezeki ramai pengusaha makanan dan minuman ... we are not into kuih muih ... but loved grilled chickens and quails ...

i frequented a particular kedai for these barbequed birds ... but lately i noticed swarm of flies at the place ... they did make an effort to swipe away those bugging insects (fly kaki enamkan - satu ciri insect right :) ... but to no avail ... i would wait by the grill and would immediately request for the piping hot birds to be packed once done ...

but those other grilled parts were put in trays for other customers ...

and the bugs were immediately all over ... 

rupa sekor daripadanya ...

dah bungkus itu ini ... at the counter i mentioned in passing to the lady owner ... 

"banyak lalat ye" ...

and she jawab rather on higher than the polite decibel i might say ...

"memang mana-mana pun banyak lalat ... kat pasar-pasar Ramadhan ... kat rumah you pun ada lalat"

"lalat tak ape ... jangan langau" ... 

and i'm bit what ...? ... what's the difference between them ...

ni dia langau ... comel tak saya :)

then i said ...

"Puan i'm not complaining ... just informing ... maybe boleh tutup tray dengan plastik ke ..."

she jawab "macam mana nak tutup ... orang nak beli"

not wanting to extend the matter i said "it's okay Puan ..." paid and left.

it was not my first visit and i was a familiar face ... but yet again ... i forgot to bite my lips ... harddd ... and shut up ... :)

~

life is like that right ... 

a good intention gone unpleasant ... but ... kan omak dah kobar ... masak seniri ... toksah boli-boli :)

~

actually ...

tak sedih langsung cerita atas tu ...

real sedih di sini ...

wanita-wanita pelarian yang terpaksa menjadi ketua keluarga ...
http://jordantimes.com/60000-syrian-refugee-families-in-jordan-are-headed-by-women

bila siang dan malam bersama ledakan bom ...
http://www.aljazeera.com/news/middleeast/2014/07/israel-steps-up-deadly-gaza-offensive-201478135059977350.html

bila anak jadi sasaran ...
http://www.sinarharian.com.my/edisi/melaka-ns/suami-memang-panas-baran-1.297431

~

life is tough for many ... be safe ... and ... BarakALLAH to all ...

 

Mencanai service quality ...

Assalamualaikum wbt ...

yes yes ... hari ni hari menyambut ulangtahun kita merdeka ...

apa pun pagi pagi lapar juga ... teringin keluar je ambil breakfast kat luar ... sempena hari merdeka lah tu ... so i said let's go makan roti canai kat kedai tu ...

kedai tu actually warung tepi jalan tu je ... sempena merdeka ni dengan rasa patriotik yang membara i said kita makan kedai orang kita tu je lah ... orang kita maksudnya macam saya lah ... suami tak langsunglah orang kita hehe ...

jalan kaki je tak jauh ... okay sampai warung tengok orang penuh ... nampaknya memang merdeka suri suri pagi ni ... kami carilah tempat jauh dari yang lain sebab dah penuh ... kami tumpang duduk warung sebelah yang tak buka hari ni ... suami pergi order roti canai but belum dia buka mulut , the owner cum tbr - tukang buat roti - siap cakap awal awal - hari ni orang ramai tak dapat garing - suami suka roti canainya garing sikit ... garing kuning on slower flame ... but tbr nak cepat hari ni so tak boleh layan lah garing garing ni ... okay suami kata ... duduk tunggu ... teh kurang manis sampai satu je - we share ... cawan teh mamak style tu kan besar and we are not into teh bersusu manis ni very much ... roti canai sampai ... nak makan belek tengok tepi tepi tu maaaaasih tepung uli mentah ... kan kalau tak ditebar sungguh sungguh the outer part of the roti canai tu kan tebal jadinya ... bila goreng pula on high heat the outer layer in the centre dah kuning ... separuh masak macam tu ... but kat hujung hujung nya tepung mentah ...

saya ni jaaaaaaarang keluar breakfast kat situ ... once a year kut ... last year tak ingat merdeka day juga ke i am not sure ... anyway setiap sunday suami beli roti canai kat dia tu ...and we would goreng semula di rumah to make it a bit garing ...

but pagi ni ... bukan tak garing but tepung mentah ... so i said please let me show this to him and ask him to goreng semula ... suami said no no no ... roti canai man tu nampak macam angry tadi ... tak tau apa kena hari ni ... and he didn't want to make it worse ...

don't worry i will cakap elok elok- si wanita patriotik satumalaysia ni insisted ... no no no leave it he said ... okay saya mengalah ... tak boleh bantah lah kannn ... kenapa saya pula yang sibuk ni ... sebab suami tu tak orang kita dan dia dah selalu kena hehe ... yang sebenarnya he also menahan marah because of the tbr initial interaction tu tadi ... because he said every week i come here to buy and today he ramai orang and he has gone rude ...

makan je lah kami outer layer mana yang boleh makan ... suami order 3 keping ... but the value of what we had was slightly less than a keping ... at least teh okay alhamduLillah ...

sudah - kami bangkit nak bayar - suami kata come let's go to that mamak shop ... haa tak cukup ye  i gelak ... okay i tunggu you bawa kereta ... haha so much for being patriotic and nak support orang kita ...

~

kedai ni kedai mamak baru along seremban kuala pilah road tu ... pun ramai famili makan roti canai kat luar hari ni ... so hoping for the best sebab suami dah biasa dengan mereka ... order lagi 2 keping roti canai garing teh satu ... macam dah over lah pula ... 

roti canai sampai ... tengok samaaaaa juga kuning sikit putih lebih but at least tak ada tepung mentah ... colek colek sikit then suami minta garingkan sikit ... pelayan tak ada masalah elok je melayan and hantar semula kepada tukang buat roti ... bila sampai semula rupanya dia buat baru dan garingnya partially hitam hangus ...

apa amerika kata pasal syria crossing the "red line" tu?  ha macam tu lah suami haha ... dia panggil pelayan tu and  asked him what's this? saya pula nak sejuk kan sikit keadaan cakap pada pelayan tu sambil gelak - you bawa ni pada tukang buat roti tu minta dia makan ni ... sambil tunjuk yang hangus hangus hitam ... pelayan kata tak apa tak payah bayar ... no i said bukan pasal tak payah bayar kami nak makan ... tolong kira suami cakap ... sementara menghabiskan teh kami perhati supervisor kedai pergi kat tukang buat roti ... dari jauh nampak tukang buat roti ketepi and supervisor mencanai dan menebar roti ... suami cakap tengok dia ajar tukang buat roti tu how to do it properly ... kalau kita tak cakap they think they are okay suami said ... i said ye lah tengok semua plate customer lain semua licin je ... kita je yang fussy agaknya ... bila kita komen dia lagi buat tak elok ...

but the supervisor tu sudah faham adab ... 

bila terima maklumbalas dia perbaiki dan perelokkan bukan ditambahburukkan ...

 itulah sebenarnya orang yang sudah merdeka ... bukan sahaja tahu apa yang baik tetapi dapat melaksanakan yang baik baik ...

~

 begitulah ...
two similar incidents but two different endings ... orang kita yang masih juga belum merdeka dari belenggu ketidakcelikan kualiti  ... dan bukan orang kita yang dah pandai terima maklumbalas dengan baik dan tidak malu menambaikbaik proses kerja mereka ...

roti canai hangus ... image source ... here

~

yes ...
this is not about roti canai mentah dan hangus ... this is about kita yang masih kurang semangat mencanai perkhidmatan berkualiti ... despite laungan kemerdekaan ...

Ihsan ... the quality in action

everything we do ... we do it betul-betul ... we do the proper and properly ... ihsan is quality ...

Part 1/2

Part 2/2

lagi untuk diri ... dan yang sudi ...:)

Ya Allah bagilah kami kekuatan ihsan dalam amal ... dalam kerja ... dalam belajar ... dalam pertuturan ... dalam berkawan ... dalam bersaudara ... dalam berkasih sayang ... ameen Ya Rabbal 'Alameen ...

`'

The Four Seasons ...

Teringat ...

 Spring

Source: http://www.makeup4all.com/tag/spring-beauty/

A friend's husband who used to serve in an MNC in Japan berteori ...
...  about why the Japanese work the way they do ... and why we work the way we do ...

Summer

http://www.wildnatureimages.com/Alaska/Chugach-National-Forest/Spencer-Glacier-Pictures.htm

... katanya the four seasons make them pace things within each season ... ada target based on specific season ... so the requirements are fast pace within each season ... baju pun kena sesuai dengan season ...

Autumn

http://www-personal.umich.edu/~jensenl/visuals/album/michigan/

Winter

Source: http://www.wildnatureimages.com/BNP%20Sunset%20Point%2011.htm

... kita pula kalau bersawah padi i think lebih disiplin sebab ikut season juga ...

Sawah Padi

Source: http://www.sekinchan.org/paddy-field-in-sekinchan.html

... otherwise kalau dalam pejabat ber aicond pula day in day out sama je ...
... maka kita tak faham kenapa perlu terkejar-kejar untuk menyelesaikan sesuatu urusan pelanggan ...

... bukankah esok masih ada ... begitulah ... agaknya ...

... Allahu'alam

On Competence

I was reading some work on quality issues in education today, when I came across this statement by John Gardner.

He states:
" In a society of free men, competence is an elementary duty. Men and women doing competently whatever job is theirs to do tone up the whole society. And the man who does a slovenly job - whether he is a janitor or a judge, a surgeon or a technician - lowers the tone of the society ..." (John Gardner, Excellence, New York: Harper & Row (1961), 2nd edn., 1971, p.193).


Suddenly I found myself asking, "Am I a competent person?" My answer surprises me. Yes ... in many areas... and NO ... in many, many more areas... oh, oh I thought. I should list my incompetencies separately for my own perusal and see if I can work on it.